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Terms & Conditions

INTRODUCTORY PROVISIONS

Hereby conditions with regard to participation in  tourist events  and services organized by  Małgorzata Tokarska ACCESSIBLE POLAND TOURS - Internetowe Biuro Podróży DLA OSÓB NIEPEŁNOSPRAWNYCH/ Internet Travel Agency for the Disabled/ , based in Warsaw 02-128, Street 47 lok.13. Acts as a tour operator within the meaning of the Act on tourist services of 29 August 1997 (consolidated text: Dz. U. Journal of Laws of the Republic of Poland) 2004 No. 233, item 2268, as amended), and holds a certificate of registration in the registry of tour operators and agents 197 issued by the Marshall (President) of the Mazowieckie Voivodeship (Province) Assembly; NIP (Tax Identification Number): 522-130-43-33The OPERATOR represents that it is entitled to benefit from an appropriate insurance guarantee GUARANTEE/CERTIFICATE N0 M 217849  granted by SIGNAL IDUNA Polska Towarzystwo Ubezpieczeń S.A. based in Warsaw Street. Przyokopowa 31  in connection with the operations

CONDITIONS OF PARTICIPATION - the conditions of participation in trips arranged by the OPERATOR.

TRIP - a tourist trip arranged by the OPERATOR

AGREEMENT - a form/application devised by the OPERATOR, which specifies the detailed range of services included in a TRIP, and is signed by both parties. The CLIENT agrees, within the meaning of Article 23 in connection with Article 7 (5) of the Act on personal data protection of 29 August 1997 (consolidated text: Dz. U. (Journal of Laws of the Republic of Poland) 2002 No. 101, item 926, as amended), for his/her personal data to be processed, updated and disclosed where it is necessary for implementation of the AGREEMENT

1. CONCLUSION OF THE AGREEMENT

1.1. The CLIENT makes an online reservation by filling an application form and sending it by e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by fax to: +48 222131985.

1.2. Within 24 hours The OPERATOR confirms that it has received the reservation by e-mail or fax sent to the number specified by the CLIENT

1.3. After the reservation has been confirmed by the OPERATOR, the CLIENT is obliged to transfer an advanced payment to the OPERATOR's account within 48 hours (subject to Clause 2.1). The AGREEMENT is concluded on the date on which the OPERATOR's account is credited with the advanced payment. The CONDITIONS OF PARTICIPATION are an integral part of the AGREEMENT.

2. PRICE OF THE TRIP

2.1. The OPERATOR's account is to be credited with the advance payment, 8%-30% of the agreed price of the TRIP, within 48 hours from confirmation of the reservation. The remaining amount of the price of the TRIP is to be paid to the OPERATOR's account not later than 30 days before the date on which the TRIP is scheduled to begin. Where the reservation is made within 30 days before the date on which the TRIP is scheduled to begin, the price of the TRIP is to be paid in full within 48 hours from confirmation of the reservation by the OPERATOR.

2.2. The price of the TRIP is calculated on the basis of applicable fees and exchange rates. The OPERATOR reserves the right to change the price of the TRIP where introduction or amendment of law provisions results in increase in the costs incurred by the OPERATOR and increase in exchange rates.

2.3. A change in the price of the TRIP may be made no later than 21 days before the date on which the trip is scheduled to begin.

2.4.Any changes by the CLIENT in the Request after its conclusion will be considered as cancellation of the previous Request and entail manipulation fix consequences.

2.5. The price is EUR.

2.6. The OPERATOR does not conduct cash transactions. The payment must be wire transferred to the OPERATOR's account. The account with BPH bank - where the payment is made in EUR currency: Account in EUR: IBAN: PL95106000760000340002499654, BIC BANK: BPHKPLPK

3. WITHDRAWAL FROM THE AGREEMENT

3.1 The Client is entitled to annul the Contract prior to beginning of the travel as long as he refunds actual expenses to the Tour Operator for actually rendered services, in particular the booking expenses. The notice of withdrawal must be completed in writing.

3.2. The paid amounts are refunded immediately  after  CLIENT's written declaration of withdrawal from the agreement is delivered to the OPERATOR.

3.3. The OPERATOR may withdraw from the agreement where the full price of the trip has not been paid by the CLIENT according to Clause 2.

3.4. The OPERATOR may withdraw from the AGREEMENT for reasons beyond its control, such as force majeure. The OPERATOR sends the declaration of withdrawal to the CLIENT by e-mail or fax, stating the reason for the withdrawal. The amounts paid by the CLIENT are refunded by the OPERATOR immediately after the declaration of withdrawal is made.

3.5. Where the OPERATOR withdraws from the agreement for the reasons specified in Clause 3.5, it may present the CLIENT with a substitute offer. Where the offer is not accepted by the CLIENT, the appropriate amounts are refunded as provided for in Clause 2.

4. COMPLAINTS

4.1 In the case defaults as to implementation of the AGREEMENT occur, the CLIENT is to immediately inform the tour leader/agent, the service provider or the OPERATOR of the incident, so that appropriate steps can be taken. This information is to be delivered while the TRIP is still on.

4.2. The complaint is to be submitted to the OPERATOR by e-mail or fax within 30 days from the date on which the TRIP ends.

4.3. The OPERATOR is obliged to examine the complaint within 30 days from the date on which it is received and inform the CLIENT of the decision as regards the complaint as well as of the reasons for it.

4.4. The name and contact data of the OPERATOR which can be contacted by the CLIENT in the case of difficulties are specified in the documents handed to the CLIENT before the TRIP begins.

5. LIABILITY OF THE OPERATOR

5.1. The OPERATOR undertakes to execute the plan of the TRIP in full and perform the services specified in the AGREEMENT with due diligence, and is responsible for selection of subcontractors.

5.2. The OPERATOR is responsible for the proper implementation of the AGREEMENT, unless failure to implement it or improper implementation thereof are results of actions, negligence or omission by the CLIENT or third parties not involved in providing the services specified in the AGREEMENT, or of force majeure.

5.3. The OPERATOR does not provide individual assistance to persons requiring care. It is advised to arrange for assistance by a caretaker or for services provided by a disable person assistant.

5.4. The OPERATOR is not liable for lost luggage.

5.5. The OPERATOR is not responsible for any passport and custom formalities, which are to be handled by the CLIENT.

5.6. Liability of the OPERATOR for failure to execute the services in the course of the TRIP or improper execution thereof, except for liability for personal injury, is limited to the amount equal to the double price of the TRIP in regard to each CLIENT.

5.7. As regards services offered to the CLIENT on the site that are not included in the plan of the TRIP (optional tours, car lease, etc.), the OPERATOR is not liable where such services are not executed or improperly executed, even where the OPERATOR has assisted in sales of such services.

6. RIGHTS AND OBLIGATIONS OF THE CLIENT

6.1. The CLIENT is entitled to receive all services specified in the AGREEMENT.

6.2. In the course of the TRIP, the CLIENT has the right to make use of assistance and care by the tour leader or the OPERATOR's agent, and present them with any remarks and suggestions related to the implementation of the AGREEMENT.

6.3. The CLIENT is obliged to hold valid personal identification and travel documents such as: an ID card, a passport valid for at least 6 months after the date on which border crossing is scheduled, required visas, appropriate vaccination certificates, etc., as well as all travel documents handed to him/her by the OPERATOR.

6.4. The CLIENT is obliged to pay compensation for damages inflicted by him/her during the TRIP, and the compensation is to be paid on the site (that is at a hotel, transportation, etc.).

6.5. In the course of the TRIP, the CLIENT is obliged to adhere to instructions concerning the conditions of his/her participation in the TRIP issued by the OPERATOR. In addition, where it is necessary in view of the type of the TRIP, the CLIENT is obliged to provide the OPERATOR with access to documentation regarding his/her health condition, the type of the disability, the necessary medical treatment and the way to take care of him/her that is special for the disability.

7. THE CLIENT'S INSURANCE

7.1. According to the requirements specified in the Act on tourist services (Dz. U. (Journal of Laws of the Republic of Poland) 1977 No. 133, item 884), the OPERATOR is entitled to benefit from a civil liability insurance guarantee granted by SIGNAL IDUNA Polska Towarzystwo Ubezpieczeń S.A.

7.2. The OPERATOR suggests to purchase an additional insurance guarantee covering costs of cancellation or termination of participation in a tourist trip.

7.3. Each CLIENT is obliged to insure himself/herself.

8. LEGAL DISPUTES

8.1 Any legal disputes are to be settled according to the law of Poland